FAQs
What makes your prices competitive?
Unlike authorized dealers with strict pricing limitations, we can pass on savings as a non-authorized retailer. This allows us to offer competitive prices without compromising on quality.
Why choose LXY Philadelphia Boutique?
We prioritize customer satisfaction and offer exceptional service. We've been in business for many years, building a reputation for quality, integrity, and expertise. Our extensive pre-owned inventory features top brands, and all watches are in stock and ready to ship.
What payment methods are accepted?
We accept all major credit cards, PayPal, bank wire transfer (with a discount), and financing.
Authorized vs. Non-Authorized Dealers?
Authorized dealers receive discounted watches from manufacturers but are restricted from online sales and offering significant discounts. We, as a non-authorized retailer, offer online sales and competitive pricing. While some top brands like Rolex and Cartier don't allow online retail sales, you can still find a wide selection of authentic pre-owned models at LXY Philadelphia Boutique.
How secure is your website?
Security is paramount. We employ state-of-the-art encryption software to ensure a safe and secure shopping experience. Your personal information is only used for processing your order and is never shared with third parties.
Can I get my watch insured?
Yes! We provide a free appraisal with every watch purchase, which can be used for insurance purposes by your preferred provider.
How can I contact you?
Our friendly customer service team is happy to answer your questions. Reach out via email at info@lxyboutique.com or call us during business hours at 215-234-1104.
Where do you source your watches?
We acquire our inventory from reputable sources like jewelry stores, authorized dealers, industry wholesalers, and trusted individuals looking to sell or trade their pre-owned watches.
How can I trust you're reputable?
We are committed to earning your trust. We are members of esteemed organizations like [List organizations] and have earned excellent customer reviews.
Do your watches have serial numbers?
Yes, all our watches have their original serial numbers intact. We never sell or purchase watches without them.
What about boxes and documentation?
Many of our watches come with the original manufacturer's box and documentation. If unavailable, we provide a high-quality replacement box. If documentation is missing, we offer a complimentary appraisal listing all verified details for insurance purposes.
Do you offer a warranty?
Yes! We stand behind our products with a comprehensive 18-month limited warranty covering manufacturer's defects.
Manufacturer's Warranty?
As a non-authorized dealer for some brands, the manufacturer's warranty might not apply. However, our 12-month warranty provides peace of mind.
