At LXY Philadelphia Boutique, we stand behind the exceptional quality of our timepieces. We are proud to offer a comprehensive 12-month limited warranty, ensuring your peace of mind alongside your exquisite new watch. Please note: Handbags are sold without warranty.
What's Covered:
This warranty covers defects in materials and workmanship of your watch for a period of 12 months from the date of purchase.
What's Not Covered:
This warranty does not cover any damage resulting from:
- Transportation or storage
- Improper use
- Failure to follow care instructions or perform recommended maintenance
- Unauthorized modifications or repairs
- Normal wear and tear
- External factors like accidents, abuse, or extreme conditions
Obtaining Warranty Service:
If your watch experiences an issue within the warranty period, simply contact our friendly customer service team by calling (215) 234-1104 or emailing info@lxyboutique.com. We'll guide you through the process and provide a return authorization number to ensure a smooth experience.
Our Commitment:
We are committed to resolving any warranty concerns promptly and to your satisfaction. We will, at our discretion, repair or replace your watch (or the defective part) free of charge, including return shipping costs.
Additional Information:
- This warranty is exclusive to the original purchaser of the watch from LXY Philadelphia Boutique.
- We reserve the right to modify this warranty at our discretion, but any changes will not be retroactive.
Our Promise:
We believe in the exceptional quality and craftsmanship of our watches. This warranty is a reflection of that belief and our commitment to providing you with a truly luxurious and worry-free timepiece ownership experience.
Should you have any questions regarding this warranty, please don't hesitate to contact us.
Please Note:
This warranty applies to watches purchased from LXY Philadelphia Boutique and may not be applicable to pre-owned timepieces.
