Satisfaction Guarantee

At LXY Philadelphia Boutique, we’re committed to providing an exceptional shopping experience. Your satisfaction is our top priority.

Our Promise

  • Authenticity Guaranteed: Every watch and bag we sell is 100% authentic, backed by our expertise and rigorous inspection process.

  • Authenticity Guarantee Policy: If you can substantiate a claim of inauthenticity, we guarantee reimbursement of your purchase price.

  • Eligibility: To qualify for the Authenticity Guarantee, you must:

  • Complete your order through our secure checkout.

  • Contact LXY within 1 month of the order confirmation date.

  • Provide written opinions from two independent experts, substantiating the claim of inauthenticity, within 1 month of the delivery date. LXY may waive the second expert requirement at its discretion.

  • Submit any additional supporting documentation reasonably requested by LXY.

  • Return the item in the same condition as purchased.

Reimbursement Coverage: If your claim is validated, LXY will reimburse:

 

  • The original purchase price (including taxes).
  • Return shipping costs.
  • Reasonable fees for the expert opinions.
LXY reserves the right to assess claims internally and will provide the Seller the opportunity to refute the claim. Our determination on authenticity and reimbursement is final unless a manifest error occurs.

  • Best Price Guarantee: We offer competitive prices and exceptional value for your investment.

  • 12-Month Warranty: Enjoy peace of mind with our comprehensive warranty covering manufacturer's defects.

  • Secure Shopping: Your online experience is protected by advanced security measures.

  • Hassle-Free Returns: If you're not completely satisfied, we offer a hassle-free return policy.

  • Exceptional Customer Service: Our dedicated team is here to assist you every step of the way.